Placing Orders

Q: Can I place an order by phone?

A: No, we do not take orders via phone.

Q: Do I need to register to place an order?

A: No, you don’t have to, as you can complete your order as a guest. However, by creating an account with Dropkick all your details will be saved and will make your purchases easier and quicker. By using your login username and password, you don't need to enter your address and other information every time you decide to purchase from us, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping.
 

Q: Can I cancel my order?

A: Yes, registered users can cancel order by logging into your account and going to ‘My Orders’. Or for guest users, by going to the ‘Track Your Order’ page. You can only cancel your order up until any item in the order has been shipped. If any of the items have been shipped, your order can no longer be cancelled.

After you have placed an order with Dropkick, you will receive an order acknowledgement receipt mentioning the exact details of your order, along with the payment reference and total value of the order that will be debited from your credit card. Please note that this is not an order confirmation from Dropkick. At this stage your order may be cancelled by contacting our Customer Care team. You can cancel your order up until the point where you receive a notification email that the items have been dispatched and sent to the address specified by you. You will then receive an email from Dropkick notifying you that we have dispatched the items and they have been sent to the address specified by you. At this stage, your order cannot be cancelled.

Q: Can I use my Dropkick Gift Card online? 

A: Yes, you can use your Dropkick Gift Card at dropkicks.com by adding the balance to your eWallet in ‘My Account’ or during the checkout process. Gift cards can also be used in our stores.

Q: How can I use promo codes?

A: You can use promo code at the checkout page. Please make sure you enter a valid code, are eligible to use a code, or logged in.

Q: Can I send an item as a gift?

A: You cannot send an item as a gift, but we are currently working hard to make this happen for you in the very near future.

Q: How do I find the right size?

A: To find your right size, please click on the ‘Size Guide’ featured on the product page.