Q: Are any documents required upon receiving the shipment?
A: For prepaid orders, a signature is required upon the receipt of the shipment. For Cash On Delivery Orders, a signature may or may not be taken.
Q: What happens if there is a delay in the delivery?
A: Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Dropkick is not responsible for any delays caused by customs clearance processes. For more information, visit our Shipping Policy page.
Q: How do I cancel my order?
A: Registered users can cancel order by logging into your account and going to ‘My Orders’. Or for guest users, by going to the ‘Track Your Order’ page. You can only cancel your order up until any item in the order has been shipped. If any of the items have been shipped, your order can no longer be cancelled.
UAE
